After discovering mechanical damage following a mycar service, it’s important to identify whether the issue should be managed internally or through an insurance claim. This guide helps mycar customers and team members decide when to lodge a claim and when to resolve matters using mycar’s internal procedures, ensuring an efficient escalation process.
Understanding Internal Issues Versus Insurance Claims
Mechanical damage discovered after a service may stem from an internal error or a covered incident. If the root cause is determined to be internal and associated with mycar’s workmanship, customers should not file an insurance claim. Instead, the matter should be escalated using mycar’s designated internal resolution process.
Steps to Handle Internal Issues After a Service
- Notify mycar Customer Care as soon as possible about the issue.
- Provide detailed documentation, including service receipts and photos if available.
- Wait for internal assessment and instructions from the mycar team before taking further action.
When Should I Lodge an Insurance Claim?
If an incident involves third parties, offsite vehicle damage, or events not tied to mycar’s services, submitting an insurance claim may be appropriate. In such cases, contact your insurer and follow their guidance, but always consult with mycar Customer Care before proceeding.
Contacting mycar for Support
- Call mycar Customer Care for personalised assistance.
- Use the mycar online complaint and feedback form for quick submission.
- Maintain open communication to receive timely updates on your case.
Conclusion: Choose the Right Path for Resolution
For mechanical issues resulting from a mycar service, prioritise internal resolution over insurance claims. This approach streamlines support and upholds transparency. Always contact mycar Customer Care to confirm the right process, ensuring your experience stays stress-free, responsive, and focused on an optimal outcome.