If your vehicle sustains damage following a service at mycar, it’s important to promptly report the incident for swift resolution. Our customer care team is committed to managing such concerns efficiently and transparently. Below, you'll find a clear process for submitting a vehicle damage report, attaching evidence, and understanding how your complaint is reviewed.
When to Report Vehicle Damage
Report any incidents involving mechanical faults or property damage you believe are linked to recent mycar services. Timeliness is critical: report as soon as the damage is discovered to ensure effective case management, insurance assessment, and vehicle safety. Delays may impact eligibility for certain claim options or compensation.
Steps for Submitting a Damage Report
- Access the mycar Damage Report form via our Help Centre or contact Customer Care for assistance.
- Provide detailed information: incident description, nature of damage, service date, and vehicle details.
- Indicate repair costs, if available, and whether a third-party repairer or hire car is involved.
- Attach supporting documents such as repair invoices, receipts, or photographs of the vehicle damage.
What Happens Next
Your submitted damage report will be reviewed by our claims team. We’ll determine if the incident requires processing through insurance or internal resolution. If your case involves related claims, these may be merged for efficiency, and you will be kept informed throughout the investigation until final resolution.
Support and Resolution Commitment
mycar Customer Care values your trust. Our support team is dedicated to a transparent claims process and a timely resolution of your vehicle damage case. For urgent support or follow-up questions, reach out to our customer care specialists—they are always ready to help you through each step.