At mycar Customer Care, we’re committed to delivering a seamless experience—yet we recognise issues may sometimes arise following a store visit or vehicle service. This article outlines practical, solution-oriented steps for raising complaints, posting reviews, or lodging insurance claims. Our transparent, supportive process ensures your feedback or concerns are handled with the responsiveness and care you expect from mycar.
Identifying Your Concern
Before reaching out, clarify your main concern. It may fall into one of these categories: store experience, staff interaction, service quality, or damage/insurance claim. Accurate identification helps us resolve your issue efficiently and ensures you’re directed to the best support team.
How to Raise a Complaint or Review
- Visit the mycar Customer Care portal and select ‘Make a Complaint’ or ‘Share Feedback’.
- Fill in details about your visit, service, or concern—include dates, store location, and names if possible.
- Submit supporting documents or photos to help our team resolve your issue faster.
- Expect a confirmation email and reference number for your case.
Insurance Claims for Vehicle Damage
- Access the ‘Lodge an Insurance Claim’ section via our Customer Care portal.
- Provide detailed incident information (date, time, location, photos if available).
- Review your details, accept the declarations, and submit your claim.
- We will acknowledge your claim and guide you through next steps promptly.
Resolution Timelines and Expectations
Our team strives to resolve most complaints or reviews within 5 business days. Insurance claims may require additional documentation or investigation. We’ll keep you informed throughout and you’ll always have a dedicated contact for any follow-up queries about your case’s progress.
Conclusion: We’re Here to Support You
mycar Customer Care is dedicated to addressing your feedback and resolving your concerns transparently. By following these steps, you help us deliver the trustworthy, responsive service that’s core to our brand. If you ever feel dissatisfied, please reach out—we’re committed to putting things right, every time.