At mycar Customer Care, we aim to make online booking smooth and rewarding for all customers. However, certain vehicle makes may not be eligible for online discounts due to limited manufacturer data. If you experience website issues or find your vehicle unfairly excluded from a promotion, there’s a solution to ensure you still receive your discount.
Understanding Online Discount Exclusions
Some vehicles cannot access online booking discounts because manufacturers do not provide enough service interval information. These exclusions are clearly outlined in each offer’s terms and conditions. Before booking, always check the promotion details to verify if your vehicle is affected by these data limitations.
What to Do If Your Vehicle Isn’t Excluded But Online Booking Fails
- Book your service directly at the mycar store.
- Ensure you retain your invoiced receipt from the completed service.
- Contact mycar Customer Care with your invoice and details of the booking issue.
- The team will verify your eligibility and process the promotional discount reimbursement.
Required Information for Submitting a Claim
- Your booking and service details
- Store location and date of appointment
- Copy or image of the service invoice
- Brief description of the problem faced during online booking
Resolution and Next Steps
mycar Customer Care values fairness and transparency. If technical issues prevent you from accessing an online promotion, our team will review your claim promptly and reimburse the applicable discount. For further support or questions, contact us directly. We are here to ensure your service experience remains positive and rewarding.