At mycar Customer Care, we understand that unique situations may require larger or special rental vehicles—such as SUVs, vans, or rentals with car seats. To ensure your needs are met for insurance claims or special mobility requirements, follow these steps for requesting approval. Our team is here to support you throughout the process.
Understanding Special Vehicle Requests
Special rental vehicle requests cover instances when standard options don’t meet your needs, such as requirements for more passenger space, accessibility features, or specific equipment like car seats. Communicate your needs clearly so our support team can evaluate whether approval can be granted according to mycar Customer Care guidelines.
How to Submit a Request
- Gather all relevant details explaining why a standard vehicle won’t suffice (e.g., number of passengers, accessibility needs).
- Include supporting documents: photos, third-party reports, or specific legal requirements if available.
- Submit your request via our online form, email, or by calling mycar Customer Care directly to explain your situation.
Review and Approval Process
Once your request is received, our team will review the case and any supporting materials provided. If justified, we’ll authorise the booking of a larger vehicle or required special equipment. You will receive confirmation, along with guidance on the next booking steps or reimbursement procedures.
Important Notes and Follow-up
- Requests must be justified with clear reasoning and supporting documents.
- An approval is needed before booking.
- If declined, feedback will be provided with next steps or alternatives.
Conclusion
mycar Customer Care is dedicated to accommodating your requirements for special or larger rental vehicles. By following the outlined process and providing detailed information, we can deliver solutions that secure your mobility and satisfaction. For additional guidance, contact our team directly for personalised support and updates on your request.