If you’ve experienced a service issue at mycar, you may be eligible for a reimbursement or refund. Timely resolution is important to us, so we’ve streamlined our process. This guide explains how to request reimbursement for service complaints, required documentation, and what to expect during our review.
Gather Relevant Information
- Obtain your invoice for the affected service.
- Prepare a detailed description of the issue experienced.
- Provide your bank account details for the refund (if required).
Submit Your Request
- Contact mycar Customer Care through our official channels (web, phone, or in-store).
- Share all collected documentation and describe your service complaint clearly.
- Confirm your preferred bank account for reimbursement, if applicable.
Our Review Process
Once all details are received, the mycar Customer Care or finance team will review your request. We’ll verify the complaint, confirm the refund amount, and communicate progress or resolution times. Approved reimbursements are organised promptly to your specified bank account.
What to Expect Next
- Prompt acknowledgement of your request by our team.
- Clear communication regarding your refund’s status.
- Typical resolution within 7-10 business days, depending on case complexity.
Conclusion
mycar is committed to resolving service concerns quickly and transparently. Submitting detailed, accurate information helps us process your reimbursement efficiently. If you have questions or need further assistance during your refund process, our Customer Care team is ready to help you every step of the way.