Experiencing a double charge can be frustrating, but mycar Customer Care is here to help you resolve billing issues efficiently. If you've noticed two identical charges for the same service, it’s important to act promptly. Follow the steps below to ensure your refund is processed quickly and your satisfaction with mycar remains our priority.
Identify the Double Charge
Review your purchase history, bank statement, and confirmation emails for duplicate payments. Make a note of the transaction dates, amounts, payment method, and vehicle registration number. Collect all relevant receipts, invoices, or digital confirmations as they will assist mycar Customer Care in verifying your claim efficiently.
Contact mycar Customer Care
- Call or email mycar Customer Care promptly with details of the double charge.
- Provide your payment method, registration number, and attach receipts or confirmation emails.
- If requested, supply proof such as a bank statement or transaction confirmation.
Processing Your Refund
Once you submit the required documents, mycar support will coordinate with our finance team to verify the double charge. If your payment was made via a third-party provider, you may be directed to their refund process. mycar is committed to transparency and will keep you updated throughout the process.
What to Expect Next
- Acknowledgment of your complaint within 1 business day
- Investigation of the duplicate transaction
- Confirmation and processing of the refund within the specified timeframe
- Guidance if third-party involvement is required
Conclusion
At mycar Customer Care, resolving double charges promptly is a top priority. By providing the right information and documentation, you help us ensure a fast, transparent process. If you have additional questions or concerns, our team is ready to support you every step of the way.