Occasionally, vehicles require urgent towing from locations outside the managed area configured in the mycar system. In such cases, standard portal procedures may not apply. This guide explains how to manually raise a Service Request, alert the appropriate team, and report configuration issues, ensuring prompt vehicle recovery for mycar customers.
Identifying Out-of-Area Tow Situations
If you discover a vehicle location is not available in the managed area for tows, standard automated processes will not initiate. Confirm the vehicle's address is truly outside the coverage area by checking the portal first, then proceed with alternate steps to prevent service delays for our customers.
Manually Raising a Service Request
- Access your mycar Service Requests platform.
- Select “Manual Service Request”.
- Enter full vehicle and location details manually.
- Submit the request for assignment to the appropriate tow provider.
Escalating and Prioritizing the Tow
- Notify the emergency tow team after submission.
- Clearly specify urgency and location details to expedite action.
- Monitor response time and communicate updates to the customer.
Reporting Portal Configuration Issues
Always inform the provider network team about missing or misconfigured locations. This helps maintain service continuity and prevent repeat manual work. Record the details and submit them through the internal configuration feedback process as part of mycar’s quality improvement commitment.
Conclusion
If a vehicle needs urgent towing from an unsupported area, manually raise a Service Request and contact the tow team for prioritization. Timely notification and reporting portal gaps support better service and reflect mycar’s commitment to efficient, customer-focused solutions.