Disagreements over quotes can arise despite best efforts, especially when multiple parties are involved in vehicle servicing and insurance claims. mycar Customer Care values transparency and resolution. This article explains how we handle situations where you dispute a quoted price, and how we may provide a goodwill gesture to resolve your concern efficiently and fairly.
When Customers Dispute a Quote
If you believe you were quoted a different price than the one presented—despite the store following the correct approval process with our third-party partners—mycar Customer Care acknowledges your concern. We aim to resolve such misunderstandings without delay and prevent unnecessary escalation of dissatisfaction or formal complaints.
Our Goodwill Gesture Approach
- Acknowledge your concern professionally and empathetically.
- Confirm the correct quoting and approval process was followed with our partners.
- Review the pricing discrepancy thoroughly.
- Offer to honor the quoted price you believe was provided and credit the difference as a gesture of goodwill.
How to Raise a Quote Dispute
- Contact mycar Customer Care with your details and a description of the pricing dispute.
- Provide any documentation or communication that supports what you believe was quoted.
- Our team will investigate, liaising with the store and partner as needed.
- You will be informed of the outcome and if a goodwill gesture applies.
Benefits of the Goodwill Resolution
- Prevents escalation of issues and formal complaints
- Demonstrates our commitment to customer trust and satisfaction
- Ensures you feel heard and valued
Conclusion
mycar Customer Care is committed to resolving quote disputes transparently and fairly. By offering goodwill gestures, we ensure our customers feel valued and respected, turning challenging moments into positive resolutions. For any quote-related issues, reach out—our team is here to help promptly and with care.