If you feel your concern has not been addressed through our standard support channels, mycar Customer Care provides clear escalation procedures. We are committed to ensuring customer satisfaction for complaints, store reviews, or insurance matters. The steps below will help you escalate your unresolved issue to achieve a resolution quickly and transparently.
Determine if Escalation is Needed
Before escalating, review the response from our frontline support team. If your issue remains unsolved, or if response times have exceeded our stated expectations, escalation may be appropriate. Confirm all relevant information and documentation have been provided for a faster resolution.
Steps to Escalate Your Concern
- Contact mycar Customer Care by phone, email, or via our online portal and mention your intention to escalate.
- Provide your reference number, detailed description of the issue, and supporting evidence if available.
- Request review by a supervisor or complaint resolution specialist for further assessment.
Timelines and Communication
Once escalated, our specialist team will acknowledge your case within two business days. We aim to provide a substantive update or resolution within ten business days, keeping you informed throughout the process. Complex complaints, such as insurance claims, may require more time for proper assessment.
Further Escalation Options
If you remain dissatisfied after our internal review, our Customer Care team will advise you on available external dispute resolution avenues, including relevant automotive and insurance ombudsman services. This ensures your concerns are addressed transparently and impartially, in line with industry best practices and mycar values.
Conclusion: Our Commitment to Resolving Your Concerns
mycar Customer Care is dedicated to achieving a fair and timely resolution for all escalated complaints and claims. By following these escalation procedures, you help us continuously improve our service and uphold our values of trust, transparency, and customer satisfaction. We encourage open communication at every stage.