Who can use mycar Roadside Assistance?
mycar Roadside Assistance is our gift to you. Membership is offered to all Logbook or Essential Plus service customers, effective 12 months from the date of your service but excludes fleet and Government customers.
What can mycar roadside assist do for you?
You’ll receive roadside assistance at any hour of the day, to get your vehicle up and running as soon as possible. Our team of mobile technicians are experienced in a range of onsite vehicle repairs and services, so no issue is too big or small (T&Cs apply).
Minor breakdown repairs
We’ll perform minor repairs to facilitate immediate mobilisation of your vehicle (including components up to a cost of $20 inc. GST).
Battery issues
We’ll test your vehicle's battery performance, jump start flat batteries and coordinate a replacement if needed (supply and delivery costs not included).
Emergency fuel assistance
We’ll provide sufficient petrol or diesel (up to 10 litres) to get you and your vehicle to the nearest fuel station for a full top up.
Flat tyre assistance
We’ll change your flat tyre with your serviceable spare. If you don't have one or have multiple flat tyres, we will transport you to the nearest mycar store.
Lost or locked keys
We can help locate and deliver a spare key or gain access to your locked vehicle (subject to proof of ownership).
Towing
We provide towing services to your closest mycar repairer, in both metropolitan (up to 20kms) and regional (up to 50kms) areas .
Caravan & trailer assistance
If you’re towing a caravan, trailer etc. when your vehicle requires transportation to a mycar store, we’ll transport your caravan to the same location.
24/7 road services when you need them the most
We understand life is a never ending bustle of places to be and promises to keep, from school drop off and getting to work, to the weekly shop or making it to that long overdue holiday. No matter where you’re headed, we have you covered. From roadside assistance NSW to roadside assistance QLD, you can guarantee fast, quality and friendly nationwide* 24hr service from our mobile technicians.
*Service area limitations apply. See T&Cs for details.
With mycar complimentary Roadside Assistance, you can have peace of mind that help is just a phone call away.
Q&A
How do I access mycar breakdown cover?
So you’ve found yourself in a bit of a pickle despite being a stickler for regular servicing. If you’ve had a Logbook or Essential Plus service with us in the last 12 months, give our team a call on 13 13 28 and provide the following details:
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- Your vehicle’s registration number (and VIN if you know it)
- Your contact number
- Where your vehicle is located
- What the problem seems to be and what assistance may be required
Please also notify us if:
- Your vehicle is in a hazardous location or you are unable to stay with your vehicle due to safety concerns
- You are towing a trailer or caravan etc.
Where it is safe, please stay with your vehicle. On the phone, we will discuss any possible solutions that can be taken care of by yourself. If further assistance is required, a highly qualified mobile technician will come to you as soon as possible to get your vehicle back on the road.
How much does roadside assistance cost?
mycar Roadside Assistance is complimentary for 12 months after a Logbook or Essential Plus Service. However, costs will apply where your vehicle requires additional services outside our roadside assistance package. Please read carefully our full terms and conditions for details on what’s included.
Can I access mycar Roadside Assistance in another state?
Yes, we offer our roadside assist services nationwide. So if you run into any issues while traveling or on holiday in another state, there will always be a mycar technician nearby to help you.
Who handles the call out?
Our dedicated roadside assistance service is provided through Digicall Assist Pty Ltd, one of Australia’s largest premium roadside assistance providers.
National roadside assist wherever you are
Say goodbye to searching for ‘roadside assistance near me’ and hello to mycar. With our nationwide roadside assist services, a mycar technician is always one phone call away. With the best roadside assistance Australia has to offer, you can drive confident with mycar.